We always pay attention to protecting customers' privacy
1. Data controller and representative
Chillmist implements the processing of personal data listed below through its website. Eve(info@Chillmisttech.com)is the designated representative of Chillmisttech in EU in accordance with the Regulation No. 2016/679 on the protection of natural persons with regard to the processing of personal data (the “GDPR”).
2. Data processing implemented by Chillmisttech
2.1 Processing of personal data related to your visit to our website
When the User visits to our Website, Chillmisttech implements a processing of personal data as follows:
2.1.1 Personal data collected
Regarding this processing, Chillmisttech collects the following personal data through the collection forms in the ordering process or other processes.
- Email address;
- Postal code;
- Phone number;
- Company name and industry you work for;
- Information we get from your visit to our websites. We collect information about how you visit our websites (including the webpage that led you to a Chillmisttech website, the search terms entered into a search engine which led you to a Chillmisttech website);
- Information we get from your use of our products. We collect information about the products that you use and how you use them, including but not limited to battery device model, firmware version, upgrade ROM firmware program info, upgrade operation logs;
- your product serial number;
- Content of customer support communications.
2.1.2 Purpose and legal basis of the processing
Chillmisttech uses the information we collect about you for the following purposes:
For Verifying your identity and Providing customer service or support;
Analyze your use of our websites and products to better understand how they are being used so we can improve our services and the user experience and engage and retain users.
2.1.3 Recipients of the personal data
We may also transmit your personal information with companies that help us to run our business by processing personal information on behalf of us for the purposes identified above. Such companies include server services providers, data analysis services providers, fraud monitoring and prevention providers, email delivery service providers, social media, and other marketing platforms and service providers.
In addition, Chillmisttech may disclose the User’s personal data:
- if Chillmisttech is under a duty to disclose or share such personal data in order to comply with any legal obligation, or in order to protect the rights, property or safety of its business, its customers or others;
2.1.4 Transfer of personal data
The collected personal data may be transferred by Chillmisttech to recipients which are located outside the European Union and such destinations may not have laws which protect the User’s personal data to the same extent as in the European Union.
Rm 205，Tinno mobile building, Tongfa South Road, Xili community, Xili street, Nanshan District, Shenzhen, Guangdong, China, 518055